Refund policy

Return & Refund Policy

Effective Date: September 3, 2026

At HE HEARTS ARTS, every artwork is carefully prepared, inspected, and packaged before shipment. Because our products are artwork and may include signed, limited, or made-to-order pieces, all sales are final except as described below or where required by applicable law.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please carefully review the product description, dimensions, materials, framing information, and shipping address before completing your purchase.

Damaged Artwork or Products

If your artwork arrives damaged during shipping, please contact HE HEARTS ARTS within 48 hours of delivery.

Please provide:

  1. Your order number.
  2. Clear photographs of the damaged artwork.
  3. Photographs of the shipping tube, packaging, and exterior of the package.
  4. Any other information reasonably requested to document the damage.

Please keep the artwork and all original packaging until your claim has been reviewed and resolved.

If the damage is verified, HE HEARTS ARTS may provide instructions for returning the damaged item. The item must be returned when requested before a refund or replacement is issued.

Once the returned item is received and inspected, an approved refund will be issued to the original payment method.

Incorrect or Defective Orders

If you receive the wrong product or your order has a manufacturing or fulfillment defect, please contact us within 48 hours of delivery with your order number and photographs of the item received.

We will review the issue and, when appropriate, provide a replacement or refund.

Buyer’s Remorse

Refunds are not provided for:

  • Changes of mind
  • Buyer’s remorse
  • Incorrect size selection
  • Choosing the wrong product
  • Framing preferences
  • Dissatisfaction when the artwork arrives in its described condition

Because our products are sold according to their listed dimensions and specifications, please review those details carefully before purchasing.

Frames

Unless specifically stated in the product listing, frames are not included.

HE HEARTS ARTS is not responsible for framing costs or for damage that occurs after the artwork has been delivered and handled, framed, mounted, or altered by the customer or a third party.

Questions

For questions regarding returns, refunds, damaged orders, or other issues, please contact HE HEARTS ARTS using the contact information provided on our website.