Shipping policy

HE HEARTS ARTS — Shipping Policy

Thank you for supporting HE HEARTS ARTS. Each artwork is carefully prepared and packaged to help ensure it arrives safely.

Processing

Orders are generally processed within 3–5 business days.

Fine-art prints and posters are inspected, prepared, and packaged before shipment. Signed fine-art prints are personally signed and dated by the artist before being shipped.

Shipping

Orders within the United States are shipped with tracked shipping.

Large-format prints and posters are shipped rolled in protective packaging or a rigid shipping tube to help prevent bending, creasing, and damage during transit.

Estimated domestic delivery time is approximately 3–7 business days after your order has shipped.

Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, holidays, weather, or other circumstances outside of HE HEARTS ARTS' control.

Packaging

Fine-Art Prints:
Premium fine-art prints are carefully protected and shipped rolled in a sturdy protective tube.

Art Posters:
Large-format posters are shipped rolled in a protective tube.

Frames are not included unless specifically stated in the product listing.

Shipping Damage

Please inspect your package when it arrives.

If your artwork arrives damaged, please contact HE HEARTS ARTS within 48 hours of delivery and include:

  • Your order number
  • Photographs of the damaged artwork
  • Photographs of the shipping tube/package
  • Photographs of any visible shipping damage

This information helps us determine the appropriate resolution with the shipping carrier.

International Orders

International shipping may be available for selected products and destinations.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their destination country.

International delivery times vary by destination and customs processing.

Address Accuracy

Please make sure your shipping address is correct before completing your order. HE HEARTS ARTS is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address.

Questions

For questions about an order or shipping, please contact: